Solutions
IT Support & Managed Services in Zambia
Helpdesk and on-site support, maintenance contracts, network and server management, backup and recovery, and technical staffing for institutions without a full in-house IT team.
Overview
Practical support that keeps teams productive.
Most institutions need dependable IT support more than they need another project. We provide it under a service-level agreement with named engineers, defined response times and monthly reporting, so that management can see what was fixed, what is at risk and what to plan for.
Scope of services
What this division supplies and installs
- Helpdesk and on-site support under defined service levels
- Preventive maintenance contracts for computers, printers, networks and power systems
- Server, network and endpoint management and monitoring
- Backup, disaster recovery and business-continuity planning
- Technical staffing for events, training and project peaks
- End-user training and ICT policy support
- Monthly service reporting and asset registers
Frequently asked
Questions procurement teams ask about IT Support
For a tender-specific answer, send us the document and we reply with a compliance matrix.
What response times do you commit to?
Response and resolution targets are set in the service-level agreement by priority, typically same-day response for critical faults in Lusaka and next business day for provincial sites.
Can you support equipment we did not buy from you?
Yes. Maintenance contracts cover the installed base regardless of original supplier, after an initial audit.